The Workflow for Artists and customers
IAMAG Mentorship is a third-party service securing a service between artists and customers. When a customer is interested in a service, he sends a request to an artist and must confirm a Credit Card account as a verification process. The Credit Card is not used, and no money is secured at this stage; it's a verification process. Based on the discussion and his calendar, the Artist messages the Client and decides if he accepts to deliver the service. The Artist has 72 hours max. to accept an offer. If there's a deal between the artists and the Client, the money is secured on a third-party service, and no one gets the money at this stage. When the service is delivered, the Client must confirm everything has been delivered. When he confirms, the artists get the funds released minus the fees ( 15% ) If the Client doesn't confirm, the money is processed seven days later unless there's an issue. If there's an issue, IAMAG will act as insurance based on recorded discussion and direct discussion with the Artist and Client to understand the problem.
Submitting a Service
Artists are free to create any offers they want, based on an hourly, daily rate or on a mentorship program. Artists define how they're available with a calendar when they choose a daily or hourly rate. If they're offering a Mentorship, they can define a list of dates in the description. An artist can temporarily close or open an offer depending on his/her schedule.
Please note that IAMAG will control the offers submitted by the artists and can reject any listings.
Payment Workflow ( Stripe / Credit Card )
The following steps occur in a paid transaction processed by Credit Card. The seller posts a listing and defines a price for the product or service. The buyer opens the listing page, selects options (dates with an end date up to 85 days from now, shipping, quantity), and clicks on the "Buy" button (or whatever name you've configured). The buyer reviews the purchase details on the following page and inputs their credit card details. The payment happens immediately.
Once the payment is made, the buyer is taken to a page that displays the transaction details. They are told that the seller must accept the transaction before transferring the money. The seller gets an email notification of a new transaction that needs to be accepted. If the transaction is not accepted within three days or before the end date (whichever comes first), the transaction is canceled, and no money is transferred. Once accepted, the money is captured from the buyer's card, and funds are put on hold. Both parties get a receipt of the transaction via email. The transaction fee will be paid to the administrator bank account configured in Stripe. That payout will happen according to Stripe's schedule (5 to 10 business days).
Both users can then discuss freely to agree on details. The buyer or Admin marks the order as completed (users have met, the product is delivered), or the order is automatically marked as constructed according to the marketplace settings. Money is then moved from the Stripe balance to the seller account. Stripe transfers the money from the Stripe balance to the seller's bank account. Stripe takes about seven days to move the money. Users can then review each other.
Even if the transaction is marked as completed immediately, the money will appear in the seller's bank account after at least 7 days.
Disputing (canceling) a transaction
Buyers can mark a paid transaction as disputed after the request has been approved and before it is marked as "completed." The Dispute feature allows buyers to communicate to providers that they are unhappy with how the transaction is handled. To resolve a dispute, involvement from admins is required. Flow and steps of a dispute When a buyer starts a dispute, the flow goes as follows: The seller and all admins are notified by email
The admins should discuss with both parties to decide what to do next.
The admins should decide to provide a refund (see instructions below) or to dismiss the dispute and continue with the regular flow.
The buyer and seller will be notified by email of the decision.
The buyer and seller will be able to review each other.