Information about IAMAG Mentorship

How it works

How it works

The Workflow for Artists and customers

IAMAG Mentorship is a third party service securing a service between artists and customers.

When a customer is interested by a service, he sent a request to an artists and must confirm a Credit Card or Paypal account,  as a verification process. The Credit Card or Paypal account is not used and no money are secured at this stage, it's a verification process.

The Artist messages the Client and decides, based on the discussion and his calendar, if he accepts to deliver the service. The artists has 72 hours max. to accept an offeR. 

If there’s a deal between the artists and client, the money is secured on a third party service and no one gets the money at this stage 

When the service is delivered, the client must confirm everything has been delivered 

When he confirms, the artists gets the funds released, minus the fees ( 15% ) 

If the client doesn’t confirm, the money is processed 7 days later, unless there’s an issue

If there’s an issue IAMAG will act as an insurance, based on recorded discussion, and also direct discussion with the artist and client to understand what could be the problem.


Submitting a Service

Artists are free to create any offers they want, based on an hourly, daily rate or on a mentorship program.

Artists define how they're available with a calendar when they chose a daily or hourly rate.

If they're offering a Mentorship, they're can define in the description a  list of dates 

An artist can temporary close or open an offer depending on his/her schedule.


Please note that IAMAG will control the offers submitted by the artists and can reject any listings 


Payment Workflow ( Stripe / Credit Card ) 


The following steps occur in a paid transaction processed by Credit Card

  • The seller posts a listing and defines a price for the product or service.
  • The buyer opens the listing page, selects options (dates with end date up to 85 days from now, shipping, quantity...) and clicks on the "Buy" button (or whatever name you've configured).
  • On the following page, the buyer reviews the details of the purchase and inputs their credit card details. The payment happens immediately.
  • Once the payment is done, the buyer is taken to a page that displays the transaction details. They are told that the seller needs to accept the transaction before the money is transferred.
  • The seller gets an email notification of a new transaction that needs to be accepted. If the transaction is not accepted within 3 days or before the end date (whichever comes first), the transaction is canceled and no money is transferred. Once accepted, the money is captured from the buyer card and funds are put on hold. Both parties get a receipt of the transaction via email.
  • The transaction fee is scheduled to be payed to the administrator bank account configured in Stripe. That payout will happen according to Stripe's schedule (about 5 to 10 business days).
  • Both users can then discuss freely to agree on details.
  • Buyer or Admin marks the order as completed (users have met, product is delivered...) or the order is automatically marked as completed according to the marketplace settings. Money is then moved from the 
  • Stripe balance to the seller account.
  • Stripe transfers the money from the Stripe balance to the seller bank account. Stripe takes about 7 days to move the money.
  • Users can then review each other.


Even if the transaction is marked as completed immediately, the money will appear in the seller bank account after a minimum of 7 days.

The following steps occur in a paid transaction processed by PayPal 

  1. The seller posts a listing and defines a price for the product or service.

  2. The buyer opens the listing page, selects options (dates, shipping, quantity...) and clicks on the "Buy" button (or whatever name you've configured).

  3. On the following page, the buyer reviews the details of the purchase and clicks "Checkout with PayPal". They are taken to PayPal to complete the payment. If they don't complete the payment within 1 hour, the transaction attempt is closed.

  4. Once the payment is done, the buyer is taken to a page that displays the transaction details. They are told that the seller needs to accept the transaction before the money is transferred.

  5. The seller gets an email notification of a new transaction that needs to be accepted. If the transaction is not accepted within 3 days or before the end date (whatever comes first), the transaction is canceled and no money is transferred. Once accepted, the money (minus PayPal's payment processing fee) is transferred to the seller's PayPal account. Both parties get a receipt of the transaction via email.

  6. A second transaction is made automatically. The transaction fee is moved from the seller's PayPal account to the marketplace administrator's PayPal account.

  7. Both users can then discuss freely to agree on details. When the order is completed (users have met, product is delivered...), they can mark the order as completed

  8. Users can then review each other.

Disputing (canceling) a transaction


Buyers can mark a paid transaction as disputed after the transaction request has been approved and before it is marked as “completed”. The Dispute feature is a way for buyers to clearly communicate to providers that they are not happy with the way the transaction is handled. To resolve a dispute, involvement from admins is required.

Flow and steps of a dispute

When a buyer starts a dispute, the flow goes as follow:

  1. The seller and all admins are notified by email

  2. The admins should discuss with both parties to decide what to do next

  3. The admins should decide to provide a refund (see instructions below) or to dismiss the dispute and continue with the regular flow

  4. The buyer and seller will be notified by email of the decision

  5. The buyer and seller will be able to review each other